Candice Walton

Candice Walton is Head of Customer Insight & Engagement at Lloyds Banking Group. She leads teams that help the organisation better understand customer needs, behaviours and experiences, enabling customer-led decisions that improve outcomes for customers and the business. With over a decade of experience in financial services, Candice is passionate about storytelling and specialises in turning data and insight into action, helping shape strategy, drive growth and create value for both customers and the organisation.