About

Our mission is to improve financial health for all.

The Financial Health Network is a trusted resource for business leaders, policymakers, and innovators united in a mission to improve the financial health of their customers, employees, and communities. We envision a future where all people, especially the most vulnerable, have the financial systems they need to be resilient and thrive.

Our Core Beliefs

  • Financial health should be accessible to all. Opportunities to build resilience and thrive should be inclusive of everyone, including communities that have historically been marginalized.
  • Improved financial health is good for business. Financially healthy customers offer new opportunities for increased engagement, loyalty, and long-term revenue streams. Thriving employees result in better productivity and increased retention.
  • Meaningful improvements in financial health require an integrated, cross-sector approach. A productive financial health network requires stakeholders across industries, including financial institutions, service providers, technology innovators, policy influencers, and nonprofits.
  • Financial health innovation isn’t just about technology. It takes many forms, including emerging technologies like AI and machine learning, dynamic partnerships between nonprofits and the private sector, and new ways to address policy and regulation.
  • Deep consumer insights are central to providing better financial health offerings. Measuring what works to improve the financial health of customers, employees, and communities allows organizations to build solutions that meet customer needs and show impact over time.

How We Work

  • Research and analysis. We conduct and share insights to better understand both the financial health challenges of low- to moderate-income people and the market opportunity to serve them successfully.
  • Measurement tools. We provide tools and benchmarks to help organizations measure, manage, and improve the financial health of their stakeholders, and encourage action to improve results over time.
  • Advisory services. We provide targeted engagement to organizations to help them design their financial health businesses.
  • Innovation support. We support and invest in innovation that helps drive scalable impact, from fintech startups to partnerships and collaborations.
  • Membership services. We offer customized support and connections to forward-thinking organizations that are developing financial health solutions.

Our Core Values

Impact

  • We work on behalf of our core beliefs and recognize the potential impact of our work on millions of people.
  • We thoughtfully measure the success of our work and seek constant improvement.

Passion

  • We are personally invested in the success of the Financial Health Network and the achievement of its mission.

Directness

 

  • We are authentic, honest, and communicate openly.

Excellence

  • We are results-driven, highly productive, and move decisively.
  • We actively seek feedback.
  • We demand the best from ourselves and our colleagues and hold ourselves accountable.
  • We celebrate success – and then set the bar higher.

Innovation

 

  • We apply fresh approaches and new thinking when executing our work.
  • We encourage strategic, thoughtful risk-taking.
  • We challenge assumptions and seek out new ideas.

Diversity, Equity, and Inclusion

As an organization committed to improving financial health for all, the Financial Health Network is guided by the core belief that the ability to build financial resilience and thrive should be accessible to everyone, including people and communities that have been historically marginalized. Read our full commitment

Our Commitment to Education

With institutional goals to foster both consumer awareness and professional responsiveness when it comes to financial health and economic systems, the Financial Health Network is proud to count education among its core functions. Read our full commitment

History of Impact

Founded in 2004 as the Center for Financial Services Innovation, we initially set out to catalyze innovation to better serve people who were falling through the cracks of the traditional banking system. Over the years, The Financial Health Network has launched groundbreaking research initiatives and built a network to deliver thought leadership, consulting, and innovation support to like-minded partners and providers. We have advised some of the largest brands in the financial services industry on innovative products and strategy development, ultimately improving the lives of millions of Americans.

Financial Health Network at a Glance

  • 16 years of leading the financial health narrative and sharing financial health research
  • Founded the U.S. Financial Health Pulse Trends Report in 2018, the first benchmark survey of its kind, offering year-over-year insights into the financial health of Americans:
    • From 2018 to 2020, aggregate financial health has improved 5%
    • Disparities among gender, race and income level have been identified and are being used to facilitate targeted innovation efforts
  • 163 Member organizations, serving more than 200 million Americans
  • Since its start in 2017, the Financial Health Leaders program has worked with nearly 70 companies to measure their customer or employee financial health
    • Measurement is central to improving financial health as it provides insight into the population for more direct impact
    • In 2019 alone, leaders measured the financial health of more than 8.3 million people
  • More than 250 fintech, nonprofit, government, research, policy and financial services organizations have participated in the Financial Solutions Lab’s programs:
    • 40+ fintechs have participated in the Accelerator, reaching 10 million consumers, including more than 5 million low-to moderate-income consumers
    • 200+ nonprofits are in the Exchange; 16 nonprofit-fintechs have been awarded grants
    • 20+ organizations have participated in the Collaborative; two grants currently in process