Lisa Servon is the Kevin and Erica Penn Presidential Professor and Chair of the City and Regional Planning Department at the University of Pennsylvania. Servon leads the Filene Research Institute’s Center for Excellence on Consumer Financial Lives in Transition. She has written for the New York Times, the Wall Street Journal, the Atlantic, and the New Yorker. Her most recent book is The Unbanking of America: How the New Middle Class Survives. Servon holds a BA from Bryn Mawr College, an MA from the University of Pennsylvania, and a PhD in Urban Planning from UC Berkeley.