Bob Neuhaus joined the Financial Services Practice as Practice Lead at J.D. Power in 2017.    Mr. Neuhaus has more than 30 years of experience in banking, customer experience and marketing strategy. Prior to joining J.D. Power, he was Senior Managing Director at Acxiom Corporation. Previously, Bob served as Global Finance Sector Head and Executive Vice President for TNS/Kantar. Prior to his work in research-based consulting, Bob was a senior executive with M&T Bank and a Vice President with J.P. Morgan.