Webinar: Financial Health in a Pandemic: Member-Exclusive Insights from the U.S. Financial Health Pulse
Join the authors of the new U.S. Financial Health Pulse 2020 Trends Report for an exclusive, early-access discussion exploring how consumers fared financially during the first six months of the pandemic.
Provided by doxo, this research exposes the $577 in hidden costs the average American household pays per year, as well as Americans' top concerns about managing and paying their bills.
Income, Age, Race, and Gender Are Key Factors as New Data Shows 1 in 3 Americans Earning Less During COVID-19
In this new data from the 2020 U.S. Financial Health Pulse, a nationally representative online survey fielded from April 20 to May 7, learn how vulnerable groups are struggling in the wake of the pandemic.
Despite their widespread use of technology, many adults 50 and older find it challenging to handle day-to-day financial needs online. However, shifting financial management systems online has become critical for older generations that face the greatest health risks from COVID-19. Through qualitative, human-centered research, the Financial Health Network uncovered barriers that inhibit older adults’ adoption of fintech, such as negative stereotypes about their tech savviness and concerns about losing granular control over their finances. This report offers recommendations for fintech customer experience design that financial services innovators can use to overcome these barriers and join older adults as partners on their journey toward financial health.