Despite strong member satisfaction and negative consumer sentiment towards banks, credit unions’ market share of key profit drivers like mortgages and credit cards is in the single digits.

Can a workplace financial counseling program leverage mobile tools to boost the financial health of low-and-moderate income employees?

Discover eight learnings that the Center for Financial Services Innovation (CFSI) has gathered while helping more than 100 financial institutions engage more meaningfully with their customers.

USAID and the U.S. Treasury Department hosted a FinX, an in-the-field opportunity that puts participants in consumers’ shoes and has them tackle the challenges they face head-on.

MyBudgetCoach (MyBC), operated and distributed by Solutions for Progress (SfP), is an online platform designed to complement and enhance existing financial coaching programs.

This report reveals that financially underserved American consumers spent $138 billion in fees and interest revenue in 2014, generated from a volume of $1.6 trillion in financial activity.

LIFT-UP (Local Interventions for Financial Empowerment through Utility Payments) is a multi-city initiative overseen by the National League of Cities’ (NLC) Institute for Youth, Education, and Families designed to provide financial counseling to delinquent utility customers

In 2010, Mission Economic Development Agency (MEDA) launched its Volunteer Income Tax Assistance (VITA) Credit Builder program with the primary goal to establish or improve credit for low-income Latino immigrants and help them responsibly manage credit over the long term.

Millions of Americans are raising children in households with poor family financial health and limited financial resources.

This infographic illustrates the types and uses of Small-Dollar Credit products.

Millions of Americans lack access to high-quality, affordable credit. While innovating in the small-dollar credit industry poses challenges, the opportunity to serve borrowers in need of high-quality, small-dollar loans is significant.

Mission Asset Fund’s (MAF) Lending Circles provides a zero-interest loan to help consumers build credit and access an affordable small-dollar loan.

Piggymojo built an online and mobile tool that uses goal visualization, social sharing and mobile technology to help savers turn impulse buys into “impulse saves.”

Over 29 million Americans comprise the “at risk” segment – most likely of all the segments to live paycheck to paycheck and run out of money before the end of the month.

A whopping sixteen percent of the country is unengaged with their financial situation. This segment earns its name from these consumers’ lack of awareness about their financial lives and their low level of engagement with traditional financial services.

More than half of Americans in the tenuous segment live paycheck to paycheck (53%) and struggle to keep up with bills and credit payments.

Strivers are generally able to make ends meet, but many of them are not satisfied with their current financial situation and are working to better their financial circumstances.

The Financial Health Network recognizes that access to high-quality financial products are crucial to help consumers improve and maintain their financial health.

This research takes a look at an important component of consumer financial health: the credit score. The Financial Health Network appended two objective measures of credit-worthiness to the Consumer Financial Health Study.

This research explores the state of financial health in America in a groundbreaking examination of consumer behaviors, attitudes, and preferences.

The Survey Instrument is the full questionnaire that was fielded for the Consumer Financial Health Study, Understanding and Improving Consumer Financial Health in America.

This paper examines four key trends and explores how real-life companies are leveraging Big Data in financial services.

The Compass Guide to Payroll Cards defines industry-wide best practices for the design and delivery of payroll cards.

The Financial Health Network believes that access to high-quality financial services is necessary for consumers’ financial health.

This report reveals that American consumers spent $103 billion in fees and interest revenue in 2013, generated from a volume of $1.3 trillion in financial activity.

The Compass Principles are guidelines for the U.S. financial services industry. They affirm standards of excellence in the design and delivery of basic tools that people use to manage their daily financial lives.

Reliable access to high-quality small-dollar credit (SDC) is vital to the financial success of millions of U.S consumers.

To be truly groundbreaking, financial services companies must go further than delighting their customers with convenient, beautifully designed products and services.

Despite their gradual decline in use, checks remain prevalent, accounting for 33% of non-cash payments in the United States by face value.

Millions of Americans do not have access to small-dollar credit or only have access to high-cost, low quality small-dollar credit products that too often lead them into a cycle of repeat usage and mounting debt.

The underserved represent a vast opportunity for financial services providers to meet consumer demand for high-quality products that support financial health.

An increasing number of Americans are turning to nontraditional credit sources for quick access to cash.

The United States financially underserved market generated $89 billion in fees and interest in 2012, representing growth of 8% from $82 billion in 2011.

As developing technology and new regulations continue to spark competition and transform the marketplace, deep consumer knowledge remains the key to success for businesses across the sector.

For eight years, the Financial Health Network has championed innovative strategies for meeting the needs of underbanked consumers

Based in San Francisco, Mission Asset Fund (MAF) is a nonprofit organization dedicated to helping low-income, financially excluded consumers enter the mainstream financial system.

Financial lives have changed. Financial advice, policies and products should too. See the infographic by the U.S. Financial Diaries.

The emerging industry of technology startups providing financial services, known as FinTech, has typically targeted a relatively affluent customer base.

Driven to help households better manage their finances and attain financial stability, a number of nonprofits, financial services providers, and government agencies have turned to the concept of financial capability in the search for effective solutions.

The Financial Health Network realizes that information disclosure is a key part of the financial capability equation, and we also believe that for information to lead to behavior change it needs to be relevant, timely, actionable, and ongoing.

Centris Federal Credit Union believes serving underserved consumers doesn’t just make good business sense, but is integral to its heritage and mission.

Though prepaid card use is gaining in prevalence—there were 6 billion prepaid card transactions valued at more than $140 billion in 2009—few studies have examined how consumers really use prepaid cards.

AARP Foundation understands that many older people do not necessarily have access to affordable and reliable financial services.

Banks and credit unions can and should be doing much more to support consumer credit building – and, importantly, they can do so in ways that align their own success with the success of their customers.

Banks and credit unions can and should be doing much more to support consumer credit building – and, importantly, they can do so in ways that align their own success with the success of their customers.

The National Community Tax Coalition is a national network dedicated to strengthening economies, building communities, and improving lives through tax assistance and asset building.

Every year, millions of American consumers use small-dollar credit (SDC) products for quick access to cash.