Perc, Partnering With CFSI, The Brookings Institution, Transunion, Experian, The Edison Electric Institute, and The American Gas Association,  surveyed 70 nonfinancial companies (some fully reported—timely and late payment information—to credit bureaus, while most reported only derogatory payment data or did not report) regarding perceptions of and experiences with full‐file customer payment reporting,  presented the experiences of two nonfinancial companies (DTE Energy and Nicor Gas) that fully report customer payment information to credit bureaus, and surveyed more than 900 consumers with joint or primary responsibility in paying household bills, including credit, energy utility, rent, and telecoms.

Credit Reporting Customer Payment Data examines the perceived and actual costs and benefits of full‐file credit reporting by nonfinancial service providers, such as telecommunications companies and utilities, and assesses its impact on customer payment behavior. Full‐file credit reporting sends both timely and late payment information to a consumer credit bureau.  Companies surveyed revealed perceived costs and benefits, actual costs and benefits, and experiences associated with fully reporting payment data to consumer credit bureaus.  Consumers with joint or primary responsibility for paying bills were surveyed regarding their awareness of which obligations are reported, how they prioritize bill payment, and how they would alter their bill paying behavior if they knew nonfinancial obligations were fully reported to a consumer credit bureau.  The following are key findings from the report.