Financial Health Measurement
By measuring the financial health of your customers, clients, and employees, your organization can define success based on positive outcomes for both your business and your customers. The Financial Health Network has the innovative tools and research to help you get started.
Why Measure Financial Health?
Diagnosing and tracking the financial health of your customers, clients, and employees will allow you to:
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Better understand your customers’ financial needs and identify opportunities to help them lead financially healthy lives.
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Determine whether your products, programs, or services are making a difference in the lives of those you serve.
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Pursue partnerships and develop strategies to better meet the needs of your constituents.
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Assess your company’s efforts against national, regional, and local benchmarks.
Featured Reports
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U.S. Financial Health Pulse: 2020 Trends Report
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U.S. Financial Health Pulse 2019 Trends Report
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U.S. Financial Health Pulse: 2018 Baseline Survey
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Five Tips for Measuring Financial Health
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Best Practices in Financial Health Measurement (Webinar)
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Best Practices in Financial Health Measurement (Blog)
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The Journey to Financial Health: Your Company's Roadmap
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Eight Ways to Measure Financial Health
What is Financial Health?
Financial health is a composite measurement of a person’s financial life. Unlike narrow metrics like credit scores, financial health assesses whether people are spending, saving, borrowing, and planning in a way that will enable them to be resilient and pursue opportunities over time.
Eight Indicators of Financial Health
How Do I Measure?
Collecting a combination of survey data and transactional data will provide your company with the most complete picture of customers’ financial health. Survey data provides a holistic snapshot of customers’ financial lives, while transactional data offers more nuanced insights that you can track over time.
Measuring with Survey Data
The FinHealth Score® Toolkit is designed to help companies measure financial health. Simple and easy to use, it provides you with a snapshot of your customers’ financial lives. Use it to diagnose and track customer data, or to share financial health scores and actionable advice with your customers, clients, or employees.
Measuring with Transactional Data
Companies can also use their own transactional or administrative data to measure financial health. Collecting consumer data that aligns with the eight indicators of financial health will provide a more nuanced, fine-grained understanding of your customers’ financial health.
Get Started or Go Deeper
- See how you can start measuring health with the FinHealth Score® Toolkit.
- Contact the Financial Health Network to discuss a holistic financial health measurement strategy for your company.
- Already measuring financial health? Apply to be a Financial Health Leader.
- Support the groundbreaking U.S. Financial Health Pulse research initiative.
Explore All Related Research
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Webinar: Financial Health in a Pandemic: Member-Exclusive Insights from the U.S. Financial Health Pulse
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The Fintech Effect: Consumer Impact and the Future of Finance
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70% of Voters Say Recent Changes to Their Own Financial Health are Impacting How They Vote
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U.S. Financial Health Pulse: 2020 Trends Report
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Financial Health Solutions: Using Tax Refunds for Debt Repayment
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Race, Ethnicity, and the Financial Lives of Young Adults
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Orienting Around Financial Health virtual Small Group
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Building Valuable Customer Relationships Through Financial Health
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Webinar: Insights from the Leaders Lab: Financial Health Leaders Webinar
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2020 Branch Report
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Balancing Today, Building Tomorrow: How Financially Coping Americans Plan, Save, and Invest
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Credit Union Spotlight: Measuring to Improve Member Financial Health
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Educating the Next Generation: Using KPIs to Assess the Impact of Student Financial Education Programs
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Simplifying Savings: Using KPIs to Track Financial Health for Credit Union Members
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Borrowing Opportunity: Using KPIs to Track Small-Dollar Lending Success
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Supporting the Financial Lives of America’s Young People
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Beyond Measurement: Insights from the 2019 Financial Health Leaders Program
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Member-Exclusive Webinar: Financial Health and COVID-19: New Insights from the U.S. Financial Health Pulse
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Fintech Over 50: Designing for Low- to Moderate-Income Older Adults
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Neighborhoods Matter: The Power of Place in Shaping Financial Health
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Member-Exclusive Webinar: The Intersection of Consumer Transactional + Survey Data
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Inside the Wallets of Working Americans: The 2nd Annual Salary Finance Report on Employee Financial Stress
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Hawaii Financial Health Pulse: 2019 Survey Results
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Webinar: U.S. Financial Health Pulse 2019 Trends Report
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MassMutual Workplace Financial Wellness Study
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Financial Health & Behavioral Change
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U.S. Financial Health Pulse 2019 Trends Report
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2019 Financial Health Leaders Spotlight Podcast: Steady
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2019 Financial Health Leaders Spotlight Podcast: Kabbage
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2019 Financial Health Leaders Spotlight Podcast: MMI
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Advances in Financial Health Measurement: Insights from the 2018 Financial Health Leaders Program
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Case Study: Developing a Survey to Track Financial Health for Global Customers
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2018 Financial Health Leaders Spotlight: LendUp
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2018 Financial Health Leaders Spotlight: Simple
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Webinar: What Customers Actually Want: Customer Satisfaction and Financial Health
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2018 Financial Health Leaders Spotlight: Commonwealth Bank of Australia
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Understanding Your Financially Coping and Vulnerable Customers
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2018 Financial Health Leaders Spotlight: BECU
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2018 Financial Health Leaders Spotlight: Moven
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2018 Financial Health Leaders Spotlight: Finicity
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2018 Financial Health Leaders Spotlight: GreenPath
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2018 Financial Health Leaders Spotlight: FinFit
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2018 Financial Health Leaders
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2018 Financial Health Leaders Spotlight: UFCU
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Financial Health Leaders
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Financial Health Leader Spotlights
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2018 Financial Health Leaders Spotlight: Opportunity Fund
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2018 Financial Health Leaders Spotlight: Accion
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Best Practices in Financial Health Measurement
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2018 Financial Health Leaders Spotlight: Regions Bank
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2018 Financial Health Leaders Spotlight: Cinch Financial
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2018 Financial Health Leaders Spotlight: Servus Credit Union
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New Insights to Improving Financial Health
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Leveraging Opportunities to Improve Financial Health
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Assessing Products and Services to Fit the Needs of Their Customers
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Measuring Customer Attitudes and Behaviors Through Surveys
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Helping Credit Unions Tackle Financial Health
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2018 Financial Health Leaders Spotlight: Safety Net, LLC
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Design and Deliver: Developing Solutions
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Diagnose: Understanding Your Customers
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Orient and Align: Laying the Groundwork
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5 Tips for Measuring Financial Health
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Finding The Right Measurement Tools
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A Unique Short-Term Cash Flow Solution
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Tools to Provide a Prescription for Financial Health
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Bill Payment Data as a Guide for Product Development
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Measuring Financial Health of Members and the Community
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The Journey to Financial Health: Your Company’s Roadmap
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Global Financial Health Framework
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Eight Ways to Measure Financial Health
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Executive Summary: Eight Ways to Measure Financial Health
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Case Study: Moving Beyond APR: How Oportun Re-Imagined the True Cost of a Loan so Customers Can Thrive
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Competing on Financial Health: How Credit Unions can Win the Gen Y Market
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The Financial Strains on Small-Dollar Credit Users
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Prepaid Cards and the Financially Struggling Majority
Connect With Our Thought Leaders
Interested in connecting with the Financial Health Network for a media interview, speaking opportunity, research, membership or consulting request? Reach out and we’ll connect you with the right financial health measurement expert.
Additional Research Topics
Financial health depends on a complex set of factors and circumstances. That’s why the Financial Health Network produces research in a variety of areas impacting our financial lives.