Advances in Financial Health Measurement: Insights from the 2018 Financial Health Leaders Program
In 2018, 34 Financial Health Leaders measured the financial health of over 10 million consumers. This report shares case studies and best practices for using transactional data to measure financial health and for sharing consumer-facing financial health scores to empower customers and drive engagement.
Case Study: Developing a Survey to Track Financial Health for Global Customers
Financial Health Network Consulting Services worked with Discover to explore options for creating a comprehensive employee financial health platform.
Webinar: What Your Customers Actually Want: Customer Satisfaction and Financial Health
The last in a three-part series, this conversation explored the connections between financial health and metrics that define what it means to be competitive in the financial services ecosystem.
2018 Financial Health Leaders Spotlight: LendUp
Listen in as we hear Anu Shultes, newly named CEO of LendUp, share about her personal journey and what changes she’s planning at LendUp in 2019 based on learnings from measuring its customers’ financial health.
New Data, New Insights: Releasing the 2018 Pulse Data Set
The data set contains responses from more than 5,000 individuals to 100+ questions about how people are spending, saving, borrowing, and planning.
2018 Financial Health Leaders Spotlight: Simple
Listen in as we hear Simple share what it discovered after measuring its customers’ financial health and how that’s propelling Simple forward in 2019.
Challenges Threaten the Financial Health of Low- to Moderate-Income 50+ and Require Innovative Solutions
By Andrew Dunn, Senior Associate, Financial Health Network For years, financial planners described the financial lives of individuals over 50 as following a predictable life cycle. The “traditional” path typically included diligently saving in an employer-provided retirement account, paying off a mortgage, then fully retiring while reducing expenses in order to live comfortably. However, this…
Webinar: What Customers Actually Want: Customer Satisfaction and Financial Health
Join the authors of the U.S. Financial Health Pulse 2018 Baseline Survey for the third in a member-exclusive webinar series exploring findings from this groundbreaking research initiative.
2018 Financial Health Leaders Spotlight: Commonwealth Bank of Australia
Listen in as we hear Commonwealth Bank of Australia (CBA) share how it developed two sets of financial wellness scales, what it is learning as a result, and the exciting announcement CBA just released around measurement.
Understanding Your Financially Coping and Vulnerable Customers
Join the authors of the U.S. Financial Health Pulse 2018 Baseline Survey for the second in a member-exclusive webinar series exploring findings from this groundbreaking research initiative.
The U.S. Financial Health Pulse: Establishing a Baseline and Looking Ahead
In November, we released the inaugural 2018 Baseline Report which established a baseline to track changes in financial health over time. In 2019, we plan to build upon the foundation we laid this year.
2018 Financial Health Leaders Spotlight: BECU
Listen in as we hear BECU discuss their financial health measurement strategy for both customers and employees and what they are learning after building a financial health model.