None of the Above

Designing Digital Financial Advisory Tools for Low-to-Moderate Income Older Adults

Most low-to-moderate income (LMI) older adults are financially challenged to reach retirement and maintain their quality of life as they age. This report showcases research insights and design features that financial service providers can leverage to better support the needs of this group as they approach retirement, produced in partnership with the Institute of Consumer Money Management.

Financial Health Impact Lab: Innovation Highlights

Developing and testing innovative solutions is key to advancing financial health. That’s the driving force behind the Financial Health Impact Lab – a program that supports the groundbreaking work of organizations at the forefront of financial health measurement, like those profiled here.

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The Hidden Costs of Bill Pay Report

Provided by doxo, this research exposes the $577 in hidden costs the average American household pays per year, as well as Americans' top concerns about managing and paying their bills.

Fintech Over 50: Designing for Low- to Moderate-Income Older Adults

Despite their widespread use of technology, many adults 50 and older find it challenging to handle day-to-day financial needs online. However, shifting financial management systems online has become critical for older generations that face the greatest health risks from COVID-19. Through qualitative, human-centered research, the Financial Health Network uncovered barriers that inhibit older adults’ adoption of fintech, such as negative stereotypes about their tech savviness and concerns about losing granular control over their finances. This report offers recommendations for fintech customer experience design that financial services innovators can use to overcome these barriers and join older adults as partners on their journey toward financial health.