Marisa Walster

Marisa Walster

Vice President, Financial Services Solutions Financial Health Network
mwalster@finhealthnetwork.org

As VP of Financial Services Solutions, Marisa leads a team of financial health champions that empower financial services organizations to support customer needs while advancing business goals. With more than 15 years of financial services experience, Marisa joined the Financial Health Network to help companies understand why – and how – to offer high-quality services that promote financial health. 

Through research, advising, and the development of tools, Marisa’s team helps financial services companies evolve into financial health companies. Her work on the FinHealth Maturity Assessment Program, a strategic framework for building a financial health business, has enabled hundreds of organizations to advance their finhealth strategies. She also supports collaborative initiatives with partners like J.D. Power and others.

Prior to joining the Financial Health Network, Marisa worked with financial services providers like Discover Bank, American Express and Visa on diverse initiatives ranging from customer experience innovation to mobile product management and loyalty program development. 

An alumna of the University of Chicago, Marisa earned a Master of Business Administration degree from the Booth School of Business as well as a bachelor’s degree in Economics. Marisa is also actively involved in building equity and opportunity for Chicago’s youth as a board member of Ignition Community Glass.

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Making Financial Health Part of Our DNA

In this deep dive on the business of financial health, explore how Bank of America is supporting customers through challenging economic times. Find out why and how the organization has woven financial health into the core of their operations, with new policies designed to improve customer outcomes.