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Access videos and on demand sessions and events, featuring financial health innovators and leaders.

Video  

Uniting for FinHealth: Building a Future of Equitable Systems

As we approach our 20 years of the movement, we reflect on the immense strides we have made thus far. However, the challenges we face are greater than any individual, team, company, or industry can solve alone. Come explore novel avenues of collaboration and the construction of equitable systems that cater to the requirements of those facing financial adversity.

Video  

How Bank of America Supports Financial Well-Being

Low- and moderate-income households face daily financial challenges, which have been intensified by the pandemic and the continued racial wealth gap. Financial institutions like Bank of America can address these barriers to financial health through programs like Community Banking. In this video, Bank of America’s Head of Community Banking and Consumer Governance Christine Channels explains how its unique Consumer Banking program supports underserved communities and small businesses alike on the path to financial well-being – all while creating more value for the institution. Presented by Bank of America

Session  

Making Financial Health Part of Our DNA

In this deep dive on the business of financial health, explore how Bank of America is supporting customers through challenging economic times. Find out why and how the organization has woven financial health into the core of their operations, with new policies designed to improve customer outcomes.

Session  

Serving Customers As Their Needs And Expectations Evolve

The pandemic underscored how financial institutions must evolve to best serve changing customer needs. Customers relied on their financial partners to support them during turbulent times, and many banks rose to the challenge to provide solutions that are digital, personalized, and support financial health. As economic uncertainty persists, customer expectations of their banking partners continue to grow– from the products and services they offer to where they are offered. Those who will succeed are those who listen, innovate, and provide customers with the experiences they are looking for in today’s world. Hear how financial institutions can meet the moment and innovate to serve changing customer needs.

Session  

Keynote Address with Jennifer Tescher, President and Chief Executive Officer, Financial Health Network

When we last gathered in person for EMERGE in 2019, the world looked very different. In the turbulent time since, the financial health movement has gained incredible momentum. Now as we finally come back together, we’ll reflect on not only the storms weathered – the financial shocks endured and inequities deepened – but the positive outcomes achieved through innovation, and opportunities to strengthen impact as economic uncertainty continues.

Session  

Keynote Address: Designing Financial Health for All

Historically marginalized communities continue to face barriers to financial health. Companies have opportunities to bridge financial health equity gaps by personalizing their delivery of services, applying best practices in behavioral design, and honing their focus on specific segments that need support. Rob Curtis, CEO of Daylight, will discuss the need for organizations to design products and services that address equity in financial health and Daylight’s unique approach to designing financial services that lower barriers to achieving financial health

Webinar  

Navigating the True Costs of Auto Insurance for Low-income Americans

Financial Solutions Lab alums Propel and Sigo Seguros discussed providing affordable and accessible auto insurance to the Spanish-speaking market. Between higher purchase prices and the fluctuating cost of gas, auto ownership and maintenance is stretching the budgets of many households across the country. And that's before you consider the fact that a disproportionate number of drivers from immigrant and low-income communities are rated as "high risk" policyholders and pay above average insurance costs.

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