Research Paper

Exploring Earned Wage Access as a Liquidity Solution

Earned wage access holds promise as a way to help workers solve short-term liquidity needs, but how are real users actually relying on this product?

Thursday, December 14, 2023
 Exploring Earned Wage Access as a Liquidity Solution

How and Why Do People Use Earned Wage Access?

Many households struggle to find the money to pay for day-to-day or unexpected expenses. One of the underlying issues driving these short-term liquidity challenges is a timing mismatch between when people must pay for expenses and when they receive income. This is particularly acute for people whose regular expenses exceed their regular income or for people who have limited ways to pay for a financial shock. Among the products and services that have sought to solve these challenges, earned wage access (EWA) is the solution of choice for a small but growing number of people. 

Earned wage access, also known as on-demand pay, allows users to access some or all of the wages from their next paycheck before their next scheduled payday. Better understanding how users are leveraging EWA is imperative for providers and employers as they continue to invest in it, for policymakers as they regulate it, and for consumers as they turn to it. This brief explores how and why people use EWA, how it has complemented or changed their financial behavior, and how using EWA is impacting their financial health. To gather these insights, the Financial Health Network collected qualitative data through a three-day online discussion board of 21 users of EWA.

Key Findings

Read our full report to explore these key findings and uncover new lines of inquiry that can help providers and policymakers increase the positive impact of EWA on users. 

    • Many participants used EWA for the first time because their daily expenses were compounded by financial shocks, while needing to cover either daily or emergency expenses drove ongoing use.
    • EWA was generally viewed as a better solution than alternative short-term credit options, such as payday loans, incurring late fees, and borrowing from friends and family.
    • Participants expressed confusion with tip-based EWA models, specifically about where voluntary tips went and the amount to tip. 
    • Most had positive experiences with EWA, did not have any issues with their account, and plan to continue using it. 
    • EWA increased participants’ ability to pay bills on time, yet it wasn’t able to solve the underlying reason for their liquidity challenges – insufficient income. 

What Users Say About Earned Wage Access

“EWA has, on numerous occasions, helped me pay a bill on time by giving me access to enough money in time to pay the bill when I otherwise wouldn’t have been able to.”

“I have tried payday loans, having a credit card, car title loans, gotten loans on my jewelry at a pawn shop. All of these charge fees at an insane interest rate and the fees are almost as much as the money borrowed if you have to pay over time. And it’s a temporary fix. Getting advanced wages I have earned through my employer is actually the safer alternative.”

“Having access to on-demand pay doesn’t change what I think about having to cover an unexpected $500 expense. To me, that is an impossible amount for me to have to cover no matter what I do. I would still panic and it’s a huge source of anxiety to live from paycheck to paycheck.”

About This Research

The findings from this report are based on qualitative data collection from a three-day online discussion board of EWA users held from June 27 through June 29, 2023. Recruitment of participants was done through an online panel (panelists and intercepts) that resulted in identifying 200 users of EWA products. A subset of users were then invited to participate in a three-day online discussion board. This report includes findings and analyses based on the responses of 21 participants. 

We sought to use qualitative data collection methods in order to hear from EWA users about the user journey, how they evaluate the products, what they liked about the EWA service, and what could be better.

For more details on our research methodology, see the full report.

Our Supporter

This report is made possible through the generous support of DailyPay.

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Explore More Earned Wage Access Research

This study contributes to Financial Health Network’s larger body of work on the evolving Earned Wage Access landscape. Learn more and explore our other research in the area on our Topic Page.

Learn More

Written by

  • Lisa Berdie
    Senior Manager, Policy and Research
    Financial Health Network
  • Riya Patil
    Associate, Workplace Solutions
    Financial Health Network

Exploring Earned Wage Access as a Liquidity Solution

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