Solutions for Customers

Our Members are deploying solutions that span the components of financial health, with 24% of solutions supporting savings, 17% supporting spending, 17% supporting borrowing, and 20% supporting planning. 

 

Discover resources and ideas to help you build and support financial health solutions for your communities. Member organizations with new solutions to add can contact network@finhealthnetwork.org.

Organization Name Organization Type Description Link
ACCION, The US Network Nonprofit - Supply Chain Across the country, ACCION is providing loan payment reductions, deferments, and/or restructures for the next 3-6 months depending on market and client circumstances. Personal financial counseling is also available through a partnership with TrustPlus. Learn More
Affinity Federal Credit Union Credit Union Promoting Online, Mobile and Automated Telephone Banking Learn More
Alkami FinTech Supporting clients to reach users digitally while social distancing Learn More
American Family Insurance Insurance & Wealth Providing a one-time $50 payment for each personal automobile their customers have insured through their premium relief payment. The typical American Family household with auto coverage has two vehicles, meaning the average relief check will be $100. Overall, American Family Insurance will return approximately $200 million to its auto insurance customers. Why? Because with fewer cars on the road these days, there are less miles being driven and that means there will be fewer accidents. Learn More
Bank of America Large Bank Offering assistance to qualifying consumers and small business clients facing hardships, including requests for deferral of loan payments without negative credit bureau reporting and requests of refunds on overdraft, non-sufficient funds and monthly maintenance fees Learn More
Bank of Hawaii Medium Bank Some branches have drive-through service, by-appointment visits, or social distancing entrance protocols, encouraging online banking via app. Loan forbearance for up to 3 months for residential mortgages, home equity loans and home equity lines in the amortization period. Loan extensions for up to 3 months for personal and auto loans. Learn More
Bank of the West Large Bank Updated branch hours and temporary closings. Resources on fraud protection. Resources for small business customers. Resources and updates on the financial markets. Promoting the use of mobile banking using robust mobile app. Learn More
BBVA Compass Medium Bank Drive-thru service only. Waived and refunded ATM fees charged by other banks. Penalty free CD withdrawals for CDs opened prior to March 1. Deferred and extension payments on existing consumer and small business loans and credit cards; fixed rate small business loans of up to $50,000 with first payment not due until 90 days after opening; consumers and small businesses may request refunds of overdraft fees; small businesses may request waivers of service charge fees on deposit accounts; and special assistance and rates for advances on existing home equity lines of credit. Learn More
BECU Credit Union 0% APR personal loan of $500-$2500 for 24 months, with option to delay first payment by 90 days. Free Financial Health Check offers trained specialists to help Members make financial decisions. Some locations have closed or reduced hours. Learn More
Berkshire Bank Small Bank On auto loans, personal loans, mortgages and home equity loans, clients can request deferral of payment, with those payments added to the end of the loan. So long as clients are up to date, no negative credit bureau reporting will be made. Offering increased daily spending limits and waivers of penalties for early withdrawal from CDs (up to $20,000). For consumer and small business deposit accounts, clients can request refunds of overdraft, insufficient funds and monthly maintenance fees. Learn More
Branch FinTech Compiled a state-by-state guide of unemployment resources. Learn More
Capital One Large Bank doubled ATM withdrawal limits and waived ATM fees for banking customers.Offering assistance to consumers and small business owners, including waiving fees or deferring payments on credit cards or auto loans. One customer reports their credit card balance was deferred for 2 months with no finance charges. Learn More
Citizens Bank Large Bank Offering flexibility on loan payments, waiving late fees and providing easy access to CDs. Also offering SBA loan deferment and payment assistance, as well as the new national SBA Disaster Relief Program, for business banking customers. Temporarily halting foreclosures. Learn More
Coastal Credit Union Credit Union New low-rate emergency relief loans, without application fees. Loan modifications, including deferring payments for up to 120 days with no late fees. Branches closed to foot traffic, online, mobile, tele, and drive up and vestibule banking still available. Learn More
Comerica Bank Medium Bank Various loan payment deferral and fee waiver options; fee and penalty waivers, loan deferrals and other options. Suspending share repurchase program through the end of Q2 2020. Closing branches to foot traffic or limiting number of customers to 3 inside branches. Learn More
Commonwealth Bank of Australia Large Bank Offering retail customers access to their accounts 24 hours a day through NetBank or the CommBank App with personal assistance to customers who are unfamiliar with digital banking. Home loan applications are processed quickly and efficiently with reduced rates. Learn More
Community Reinvestment Fund (CRF) Nonprofit - Supply Chain Provide easy, online loan deferment request. Learn More
Credit Karma Big Tech Direct To Consumer Created a repository of finance-related news and guidance for consumers. Learn More
Dave.com FinTech Providing resources for customers on visiting food banks and navigating unemployment. Learn More
Digit FinTech Reminded users that savings is FDIC-insured up to $250,000 and they can boost, pause, set daily limits, or withdraw money at any time. Considering new ways to support users. Learn More
Digital Federal Credit Union Credit Union Offering financial obligation relief and assistance plans. Special fee waivers, terms changes, and product offerings for those requiring assistance as a result of the ongoing COVID-19 outbreak. Learn More
Discover Payments Won't report missed payment to credit-reporting firms for some borrowers for at least 2 months, mainly applying to customers who have previously been on time with payments. Learn More
Doxo FinTech New COVID-19 Bill Pay Impact Report examines the financial impact of the global pandemic on the U.S. bill pay market and consumer expectations for managing their finances and paying their bills. Learn More
Doxo FinTech Enabling consumers to pay their bills online without having to visit a post office or biller’s office. Providing faster time-to-market solutions for service providers trying to immediately increase number of online payments and reduce the need for physical handling of money and checks. Learn More
EarnUp FinTech Provided resource for borrowers to look up loan servicer and information on how to request special relief assistance. Learn More
Elevate Credit, Inc. Monoline and Marketplace Lenders All three of Elevate's US brands have implented features that enable customers who have been hit hardest by this pandemic to have additional repayment options and increased flexibility. Learn More
Envestnet | Yodlee Data & Insights Cross-functional Pandemic Steering Committee convenes daily. Employees working remotely. Cancelled Advisor Summit planned for April 29-30; producing video content which will be available online. Learn More
ESL Federal Credit Union Credit Union Temporarily not charging fees to personal and business customers. Including: overdraft/insufficient funds, overdraft/uncollected funds, returned check, checkOK (overdraft from savings), Courtesy Pay Overdraft, Average Balance Fee, CC returned check, Late fees on ESL loans. Temporary hold on Regulation D. Learn More
Even FinTech We are doing everything we can to find a way for our company to help workers at this time. We will share more when we have updates. Learn More
EverSafe FinTech Fraud has increased more than 600% during the pandemic. EverSafe supports its users by monitoring for fraud and identity theft and sending alerts to designated ‘trusted advocates’ (adult children, powers of attorney, advisor, CPA), along with members. This public service protects the financial health of family members - especially while parents are still sheltering in place. Learn More
Fifth Third Bank Large Bank Banking centers open by appointment only. Customers are encouraged to use drive-through or digital solutions. Hardship assistance available upon request for auto-loans, credit cards, mortgage and home equity program, small business loans, and foreclosure and repossession suspension for 60 days. Learn More
Financial Finesse Professional Service Firms Hosting a series of COVID-19 webcasts “Your COVID-19 Financial Survival Kit” for all employees and current clients and a select populations who are at high risk / high financial stress. Learn More
Finfit FinTech Providing their employer-based financial health platform for free to any employer through June 30. Employers just need to call or email to gain access to FinFit resources for their employees. Also launched a COVID-19 Resource Center for consumers and employers. Learn More
Fiserv Banking Services Learn More
FNBO #N/A Financial relief and product options including Refunds on overdraft fees, late fees, non-sufficient funds fees and balance-related monthly maintenance fees Payment deferrals Providing solutions that can help with short term needs on current or new products Learn More
Franklin Madison Insurance & Wealth Insurance policies are not changing; policyholder claims calls will continue to be prioritized and claims agents are in distanced workspaces to ensure their safety and continuity of service. Opened expanded servicing options for policyholders including a special email servicing inbox at help@myonlineservicing.com. Expanded servicing team to assist in responding to and triaging these requests. Created a COVID-19 response team that meets 3/week to proactively respond and address any new information or changes. Partnering with carrier partners on billing/insurance cancellation policies for affected families. Learn More
Freddie Mac Other Providing assistance to homeowner borrowers including, mortgage forbearance for up to 12 months, waiving assessments of penalties and late fees, halting all foreclosure sales and evictions of borrowers living in Freddie Mac-owned homes till May 17, 2020, suspending reporting to credit bureaus of delinquency related to forbearance, offering loan modification options that lower or keep payments the same after forbearance period. Learn More
GreenPath Nonprofit - Supply Chain All in-person counseling sessions are being transitioned to phone counseling. Providing resources on how to best manage your finances during a crisis. Learn More
Gusto Payments Created a small business resource hub with links to resources, blog posts and webinars. Providing information small businesses need to apply for SBA's Paycheck Protection Program. Learn More
HoneyBee FinTech Covering the first 3 months for all employers. Our platform provides employees with on-demand financial experts and no-cost funds to help them manage bills and unexpected expenses. Learn More
Humana Insurance & Wealth Expanded coverage: tele-health visits are now fully covered, pre-authorizations for care have been removed in many cases, early perscription refills allowed, trained and providing a specialized call center to answer specific conoravirus questions and concerns. Learn More
Huntington National Bank Large Bank Consumer payment deferral program, payment assistance for homeowners, personal credit lines, auto loans, consumer loans, credit card payments, and debit cards. Suspending late fees on consumer loans. Not initiating any new repossession auctions on vehicles and suspending foreclosure actions. For small business: payment deferral, credit card payment assistance, suspending late fees on loans. Working with Governor's office to facilitate a disaster declaration from the SBA for business to be eligible for economic injury disaster loans. Learn More
IH Mississippi Valley Credit Union Credit Union Offering deferred payment options for both consumers and business clients. Enacting lobby closures effective tomorrow. Beefing up contact center and ITM agents with retail staff not working in lobbies. Many can work from home. Learn More
Intuit Big Tech Direct To Consumer Offering up to an 8-week deferral on loan payments with no interest charged. QuickBooks Capital was approved bu the SBA to be a lender for the Paycheck Protection Program. QuickBooks Instant Deposit makes cash available on the same day. Will soon be launching a free version of the service that will save customers up to $3 million in fees and provide them with access up to a total of $300 million of their payments funds instantly. Learn More
JPMorgan Chase Large Bank Temporarily adjusted phone and branch service hours and closed some locations. Mortgage, auto loan and lease payment assistance available. Quick deposit limits have been raised. Learn More
KeyBank Large Bank Offering assistance to customers affected by COVID-19 including extensions, waived late fees and waived penalties for early CD withdrawal, as well as a Borrower Assistance program is also available for clients with certain loans. Learn More
Lead Bank Small Bank Increasing per transaction ACH limits from $25,000 to $100,000. Working with loan clients on a case by case basis. Learn More
Lending Club Monoline and Marketplace Lenders We are currently executing against 3 concurrent strategies: 1. Enhance resiliency of portfolio 2. Utilize our investments in operations and preparedness 3.Vigilantly monitor performance Learn More
LendUp Monoline and Marketplace Lenders Working with Balance Pro and SpringFour as resources to their clients/customers Learn More
MEMBERS Development Company (MDC) Other Created a COVID-19 discussion group on their Portal for MDC Owners to share information. Learn More
Meridian Credit Union Credit Union Reduced branch hours. Members facing financial challenges are encouraged to reach out directly to their Meridian Advisor. Learn More
Money Management International Nonprofit - Supply Chain Created a COVID-19 hub and are conducting webinars both for our clients and our partners. Already receiving calls from people concerned about wages, jobs, and their ability to make payments. Communicating with creditors and lenders to create a path forward for debt management plan clients and housing counseling clients. Learn More
MX Data & Insights Granting banks and credit unions an open-source, royalty free license of their Easy SBA Portal, which reduce the time to process SBA Paycheck Protection loans from 30 minutes to 30 seconds. Helps financial institutions get critical funds into the hands of small business owners faster so their doors stay open and they can meet their financial obligations, particularly to their employees. Learn More
National Austraila Bank Large Bank Customers can pause home loan repayments for up to 6 months (including a 3 month checkpoint). Defer principal and interest for up to six months on a range of business loans, including floating and variable rates and equipment finance loans. The Australian Federal Government extended measures to support Australian small businesses including guaranteeing 50% of new loans issued by eligible lenders to small and medium enterprises. Pause business credit card repayments for up to 6 months (including a 3 month checkpoint). Learn More
National Foundation for Credit Counseling Nonprofit - Supply Chain Created comprehensive COVID-19 financial toolkit, with content constantly updating. Borrowers can ask questions online through our Ask an Expert link or by following NFCC on Facebook and participating in our live Q&A sessions. Learn More
Neighborhood Trust Financial Partners Nonprofit - Supply Chain Extending services to more businesses and workers in need, shifting resources to expand reach. Ensure cost isn’t a barrier to anyone who needs help. Collaborating with employers, financial services providers, businesses, and peer nonprofits on initiatives that put the financial health and wellbeing of workers first, including making cash readily available to ensure food and housing security; and supporting small businesses so jobs are protected as much as possible Learn More
OneMain Financial Monoline and Marketplace Lenders Paused repossessions, offering reduced and deferred payment options, waiving late fees for payments due March 15 through April 30. Suspending credit bureau reporting for newly delinquent accounts in March and April. Underwriting loans remotely. Learn More
Oportun Monoline and Marketplace Lenders Offering payment deferrals, loan modifications and waiving fees for customers in need. Waiving third-party payment fees to ensure all customers have access to multiple payment locations and digital options free of charge. Offering all customers free, personalized financial coaching as well as access to helpful local resources in both English and Spanish through our community program partners. Learn More
OppLoans Monoline and Marketplace Lenders Offering relief through Disaster Borrower’s Assistance Program, an ongoing program created for customers who experience unexpected disasters, like hurricanes or flooding. Allows customers to skip an upcoming payment without penalties or additional interest with no negative credit reporting impact. No documentation or proof of loss of income required. Learn More
Opportunity Fund Nonprofit - Supply Chain Established a Small Business Relief Fund. Referring customers to financial coaching through TrustPlus. Learn More
Patelco Credit Union Credit Union Comprehensive member education and product suite: personalized options for loan forebearance, credit line increase, etc., advice on avoiding COVID-related fraud/scams, branches, online, and phone support continue to be available for covid-related advice about retirement accounts, loan repayment needs, budgeting, etc. Learn More
Paul Hastings LLP Law Firm Created an interdisciplinary COVID-19 Task Force that is helping to answer client questions and have created a library of content. Monitoring U.S. court closings, cancellations, and restrictions due to COVID-19. Learn More
PayPal, Inc. Big Tech Direct To Consumer Offering Paycheck Protection Program loans to more than 10 million small businesses. Curated FAQs for users. Learn More
Payveris Payments Launching a financial health webinar series to encourage financial institutions to take action during the COVID-19 crisis. The first in the series was a timely discussions between a variety of industry experts to understand the current financial challenges that households in America are facing and the creative ways in which together we can solve them. Learn More
PNC Bank Large Bank Reduced branch hours and encouraging drive-through services. Hardship assistance available to postpone payments for up to 90 days with no late fees for auto loans, unsecured installment loans, credit cards, unsecured lines of credit, mortgages, home equity loans or home equity lines of credit, and student loans. Waivers for early CD withdrawal penalties, and a special $1,000 and $5,000, low interest rate emergency loan program available to current customers. Providing a range of modification options with no late fee for small business lending products. Temporarily suspended foreclosure proceedings and sales, repossession, and eviction activities. Learn More
Principal Financial Insurance & Wealth Learn More
Propel FinTech - Keeping users informed via the Fresh EBT app of local, accurate information including newly available free resources, bill/eviction, and health insurance enrollment. - Partnering with GiveDirectly to send $1K to as many people as possible Learn More
QCash Financial Monoline and Marketplace Lenders Helps credit unions deploy customized, emergency relief loans to their members swiftly and efficiently. During this COVID-19 crisis, waiving 100% of implementation and monthly fees through the end of 2020. Learn More
Regions Bank Large Bank Cashing 2020 Government Stimulus checks at no charge, for anyone in our footprint, no account required. Penalty-free CD withdrawal, waived fees for excessive withdrawals on all savings and money market accounts, loan/credit card payment relief, including no late fees. Consumer mortgage payment relief upon request for 90 days. No new efforts to repossess vehicles or start property foreclosures on consumer real estate loans for 30 days. Learn More
Salary Finance FinTech Implementing SpringFour so that our Customer Support team can assist employees impacted by layoffs or other financial distress during this time. Also, continuing to offer a no-cost voluntary benefit to employers that help employees access affordable, responsible credit in times of need. Learn More
Santander Bank Medium Bank Temporary payment suspension, and refunding late payment and overdraft fees Stopping collections calls, and suspending mortgage and home equity line of credit foreclosures Waiving CD early withdrawal penalties, and waiving outgoing wire fees for consumers Increasing ATM cash withdrawal amounts available Extensions and payment deferrals for existing small business clients Offering credit card limit increases Learn More
SaverLife Nonprofit - Supply Chain Using proprietary technology to respond directly to businesses and employees in need. Through partnerships with other nonprofits, including Neighborhood Trust, financial services providers and others, SaverLife made the first $1,000 payment to struggling families on Friday, April 3 - more are happening every day. Actively tracking the impact of COVID-19 on working families through transactional data - monitoring this crisis’ effect on savings, debts, income, spending, the impact of government stimulus payments, and more. Learn More
Schools First Federal Credit Union Credit Union Branches and operation centers are not closing. Suspending member education workshops in March and April. Offering loans along with delaying loan payments, increasing credit lines and waiving fees. Learn More
Scratch FinTech We’re maximizing our existing capabilities to ensure we meet the challenges posed by the virus and continue to give borrowers the support they need. Learn More
Servus Credit Union Credit Union Can defer payments for mortgage, loans and other credit products on a case-by-case basis for up to six months. 24/7 access to member contact centre, and continued access to 1900 no-fee ATMs across Canada, online banking services, mobile app, and telephone access to financial services. Learn More
SpringFour FinTech SpringFour's cloud-based solutions deliver new and emerging resources (local, state and nation) now available for your customers, employees, and clients that have been impacted by COVID-19 crisis. Quick deployment available. Learn More
Steady FinTech Steady is focused on providing the soon-to-be-millions of workers who are being laid off / hours reduced with the best possible income mitigators such as guidance to where work actually exists, how to generate extra income and quickly launching other tools to help workers do the best they can to survive. Learn More
Sunrise Banks Small Bank Closing branch lobbies, encouraging drive-through service. Increased mobile deposit daily limits: Business limits increased to $25,000, Consumer limits increased to $5,000. Still lending to SBA customers. Learn More
TD Ameritrade Insurance & Wealth - Created an online resource that answers many of the most commonly asked questions clients have right now. - To keep clients up-to-date on market conditions, industry experts are sharing their insights live, every market day, through programming on the TD Ameritrade Network. Learn More
TD Bank Large Bank Created support line for people affected. Working with customers on a case-by-case basis, including six month payment deferral for mortgages, and relief on other credit products. Learn More
Teachers Credit Union Credit Union Drive-through services remain open. Providing 90-day member assistance loans, free loan payment deferment assistance, delinquent loan collections solutions, waiving early withdrawal penalty on certificates. Learn More
TransUnion Data & Insights Created a Resource Hub providing webinars and reports to help businesses and their consumers navigate the economic impacts of COVID-19. Monitoring the financial impacts on consumers via regular Consumer Financial Hardship studies which provide timely and relevant insights into evolving financial concerns and impact this health crisis is having on consumers. Learn More
U.S. Bank Large Bank Temporarily reduced hours at all branches, encouraging customers to use drive-through. Temporarily reduced pricing on Simple Loans and Personal Loans for consumers and Quick Loan and Cash Flow Manager loans for small business owners. Learn More
Unidos US Advocacy Organization Updating a bilingual Spanish/English webpage with updates on COVID-19. Learn More
Union Plus Nonprofit - Supply Chain Promoting Union Plus Hardship Help Benefits which can provide financial, homeowner and healthcare assistance for union members and families. Learn More
University Federal Credit Union Credit Union Low interest loans with no payments for 6 months, skip or defer payments on consumer loans or credit cards, increase credit card limits, mortgage payment assistance. Small business members may skip or defer loan payment, access the SBA's Economic Injury Disaster Loans and Paycheck Protection Loans. Providing local resources. Learn More
VALID Systems Banking Services Valid is preparing for expected increased demand while working to minimize the impact to customers. Learn More
Varo Money Small Bank Ensuring that banking and customer services remain uninterrupted and reminding customer to download the latest version of the Varo app to make transactions seamless. Learn More
Virginia Credit Union (VACU) Credit Union Closing branch lobbies, reminding customers of digital banking services and warning them about online and phone scams. Learn More
Washington State Employees Credit Union Credit Union Working with Common Cents Lab, created a behavioral-driven tool for customer to get the most out of stimulus checks or tax refunds, whether for emergent needs or other uses. The plan can be created in less than two minutes. Customers can take advantage of fee waivers, one month payment deferrals for credit card and loans, loan consolidation/modification, emergency loans, and free financial counseling through BALANCE. Learn More
Wells Fargo Large Bank Suspended residential property foreclosure sales, evictions and involuntary auto repossessions. Customers can call 1-800-219-9739 to speak with a trained specialist about options. This includes customers of consumer lending, small business and deposit products. Learn More
WEX Health FinTech Launched SpeedLift, a set of flexible employee benefit plans that help employers get emergency funds to workers impacted by COVID-19. SpeedLift is supported with web pages and weekly email, blog, video and podcast resources to educate on ways recent legislation opens up avenues of relief and how new and existing benefit plans can help. Learn More
Wright-Patt Credit Union Credit Union Offering temporary unemployment loans, waiving select fees, increased credit card limits by $1,000, up to 3 skipped loan payments without penalty, and temporarily suspending foreclosures/auto repossessions. Automatically waiving fees for share transfer for overdraft protections, NSF fees, Member choice teller transaction fees, and foreign ATM fees. Learn More